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CONTACT CENTER

Tel 39 0332 802 444


REMOTE SUPPORT

Download the Team Viewer version for your operating system to allow our Helpdesk technicians to work remotely on your PC or Apple device

Remote support (WIN)
Remote support (MAC)
GTA Assistance

A "simply reliable" service to your end users

Those who choose Elmec as their IT partner chose to have at their side a team of 450 ITIL, Prince 2 and DevOps certified specialist technicians to support their digital infrastructure and workstations.

Service Desk

With the Elmec services you have at your disposal the Single Point of Contact (SPOC), a first point of contact to ask for support on all issues about systems and devices. The service desk answers your calls 24 hours a day, 7 days a week, in Italian and English.

Service Management

Service Management has a key role in managing customer relations, in assessing the levels of service provided according to ITIL standards and in identifying critical areas for improvement.

Project Management

The management of IT projects is entrusted to project and handover managers, responsible for a team of Technical Specialists for the planning of the phases and the management of every aspect of the project according to Prince 2 standards: from the feasibility study to the final information of "management and maintenance"".

Advanced Support - Infrastructure

Elmec's advanced support (System, Storage and Network) is responsible for the most challenging activities in the field of infrastructure support services to follow all the operations that require high competence, risk assessment and analysis capabilities to solve incidents and manage changes efficiently.

Data center administration Infrastructure Management

The two units of data center virtualization and Automation are integrated to study architectural solutions suitable to ensure the standards of capacity and availability expected, to take part in the implementation of projects, implement automation solutions that enable you to deliver your services more effectively.

On site support

We perform corrective actions on site on all the areas covered by Elmec to provide the necessary technical assistance to solve hardware and software issues. Thanks to our logistics we are able to provide spare parts and replacement equipment within a short time to ensure you a seamless workflow.

Assistance on Apple Products

Elmec is an Apple Systems Integrator, an authorized reseller and Service Centre. We offer dedicated services for the integration and management of new devices in the corporate infrastructure and solve hardware and software problems thanks to our certified technicians on all Apple products: iMac, MacPro, MacMini, MacBook, MacBookPro, iPad, Display and accessories. The service is available from Monday to Friday from 8:30 a.m. to 12:30 p.m. and from 2:00 p.m. to 6:00 p.m. at our headquarters of Brunello.

Assistenza Elmec Informatica