Which are our “hyper-guaranteed” technologies?
Our hyper-guarantee ensures break-and-fix interventions and proactive monitoring of the best technologies such as:
- Hypervisor – Vmware
- Virtual machines
- Operating Systems – Windows and Linux
- Network Security devices
That’s how we do "hyper-guarantee " the hardware of your IT infrastructure
24/7 Hardware Maintenance
This is a hardware maintenance service that we have been providing for over 40 years, which includes on-site intervention by qualified Elmec personnel, replacement of faulty parts or the entire hardware components. Thanks to a warehouse with spare parts ready for delivery, we also supply certified vendors' replacement equipment.
24/7 Proactive Monitoring
Through monitoring, we identify system failures even before you can see them. An alert informs you to plan the intervention and to minimize the impact on your business. Monitoring covers the hardware, the hypervisor (VMware), the operating systems of the virtual machines, on the network and security devices.
Self-Recovery and Notice
What happens when an event is detected by the monitoring system? Thanks to standard systems, developed internally by our Automation department on a certified basis and with consolidated experience, we carry out automatic recovery actions. You are always aware of what is happening on your infrastructure thanks to an e-mail notification system.
Hyper Warranty, how it works: hardware monitoring and self-recovery
Your systems at your fingertips with the APP
With the MyElmec APP you can check from the web and from the mobile devices the status of the servers up to the application map, and you can also manage the tickets for a total monitoring of your business
How do we "hyper-guarantee " your technology?
Our work is characterized by an end-to-end, structured and at the same time flexible approach that we call #Centopercentonoi
- You will have at your side a partner that in the last year has solved 90% of the IT problems even before the customer could see them.
- At your disposal an internal warehouse worth over 10 million euros to ensure you spare parts ready for delivery. Thanks to this availability, we are able to shorten our service delivery times by 80% compared to normal guarantees and to provide you with a replacement equipment from certified vendors.
- You will also have at your disposal a qualified technical team active 24 hours a day to guarantee a punctual, fast service and without intermediaries. Thanks to the research and skills developed internally with the hyper-guarantee we are able to prevent problems while boosting your productivity, while at the same time offering you total transparency on what happens.
Request a non-binding evaluation
By filling in the following form you will be contacted by one of our experts for an evaluation of your systems without commitment.